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Treet Protection

All orders made through Treet are covered by Treet Protection: get the item that was promised in the condition it was promised in, or receive a full refund.

We don’t disburse funds to your Seller until you’ve verified the order within Your Purchases page. If there’s an issue with your order, file a Misrepresentation Claim within 72 hours of receiving the item. If more than 72 hours have passed without receiving a verification or Claim, we will automatically verify your order and returns will no longer be possible.

Return Process

  1. Submit a Claim:

    File a claim on Your Purchases page within 72 hours of receiving the item.

  2. Treet Review:

    Treet will review your Claim and get back to you with any additional questions or required photos.

  3. Print Return Label & Ship:

    If your Claim is accepted, we’ll provide a return shipping label for you to print and return the item within 72 hours.

  4. Receive Full Refund:

    Once your tracking info shows the item is in the mail, we’ll disburse your full refund.

What’s covered?

  • Misrepresented items:

    The item has notable quirks that weren’t mentioned in the original post.

  • Incorrect items:

    The item from the original post is not the item that was received.

  • Inauthentic items:

    The item is not an authentic piece from the brand.